ICT Business Analyst | Are They Different From The BA?

Are you confused between the ICT business analyst and a business analyst? Do you want to know about the ICT business analyst and their skill sets? Do you get confused when you see the job requirements for the ICT BA and don’t know whether to apply for that position or not? Well, this article is focused on the ICT business analyst and their roles and responsibilities. Let’s get started…

ICT business analyst

What is an ICT business Analyst?

ICT stands for “Information Communication Technology” and the job role consists of effective communication and information technology skills.

Therefore, an ICT business analyst is the same as the IT business analyst who helps to deliver IT software and solutions to meet business needs.

ICT business analysts are technically sound and expert in business communication. They understand the business requirements and capable of translating into the technical specification documents and explain the same to the technical team for further development.

In a nutshell, an ICT business analyst is someone who identifies and communicates with the business stakeholders to gather the business requirements related to IT and then communicate the same to the technical team to develop the software to meet business needs.

Is ICT Business Analyst different than the Business Analyst?

ICT business analysts and the business analysts are the same however, the ICT business analysts are focused on IT-related projects.

The concept of business analysis is same i.e. Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders, partners, and facilitators to understand the structure, policies, and operations of an organization, and recommend solutions based on the business requirements that enable organizations to achieve its goals.

 If you are looking for the key difference between the business analysts and ICT business analysts, then here is the list;

  1. ICT business analysts are supposed to be technical sound whereas the business analysts may or may not be technical sound.
  2. ICT business analysts are working in IT-related projects where the business wants some kind of software of website. On the other hand, business analysts are working in non-IT projects also.
  3. ICT business analysts are considered to be the same as the business system analyst who knows the IT and business processes.

Read Also... Top 5 Differences Between Business Analyst And System Analyst

Roles and Responsibilities of an ICT Business Analyst

The roles and responsibilities of an ICT business analyst is similar to as a business analyst. However, they are more inclined toward the technical projects and involved in technical activities also.

Following are the key duties of an ICT business analyst in an organization;

  • Gathering business requirements from the stakeholders and get it implemented by the technical or development team.
  • Identifying the flaws in the business or system and suggest the appropriate solution for the same.
  • Implement technology systems to optimize business processes and maximize the organization’s profits.
  • Analyze the data and business user feedback to design the technical strategies to improve the business processes and increase customer satisfaction.
  • They are experts in business processes, business domains, and familiar with the system functionalities.
  • Conducting surveys, demonstrating IT systems, noting down business user’s feedback, and finding new ways to improve and deliver value to business clientele.
  • Managing stakeholders, developing requirement documents, maintaining effective communication, liaising technical teams and business stakeholders, and managing required project related approvals.
  • Giving End-User training and preparing user manual for the post-go-live reference.
  • They are also responsible for final testing before it passes to the business users for UAT i.e. user acceptance testing.
  • They also do the data modeling and process modeling to benefit the organization’s goal.
  • Preparing reports for the senior management on a weekly, monthly, and on-demand basis.

These were some key ICT business analysts jobs however, you can check out this article for detailed understanding.

Read Also… 7 Essential Roles and Responsibilities of a Business Analyst

ICT Business Analyst skillsets

Technical Skills: an ICT business analyst should be technically sound and familiar with software development life cycle, change management, excel, PowerPoint, project management tools, wire-framing, and prototyping tools, data analysis tools, system troubleshooting, etc.

Soft skills: Since an ICT business analyst will be communicating with stakeholders very often, they should have strong communication, presentation, relationship building, and convincing skills.

Documentation: An ICT business analyst should be an expert in documentation like BRD, FRD, Communication management, use cases, etc. Read my article on – key documents prepared by a business analyst.

Data Analysis: An ICT business analyst should have the analytical and data modeling techniques also to effectively carrying out their work.

ICT Business Analyst’s Qualification

IT/Computer Degree: To become an ICT business analyst, you should have at least a degree in information technology i.e. IT or computer science.

BA Certification: You can go for various certifications available for the business analysts to learn the fundaments and techniques used in business analysis. I have explained all the business analyst certification in detail in my previous article that you can read here. Business analyst’s certification includes IIBA issued certifications (like ECBA, CBAP) and BCS certification, etc.

Technical Certifications: You can also go for the technical certification like Microsoft certification on very technologies, data analysis certification, etc.

Read Also…


ICT business analysts are the same as the IT business analysts and they are involved in IT or software related projects. They have similar goals to achieve in the project/organization.

However, the only difference between a business analyst and ICT business analysts is that business analysts are working in non-IT related projects also whereas ICT business analysts are focused on IT-related projects.

Now you know everything about the ICT business analyst and how they are similar to the IT business analysts.

You also know the qualification, experience, and skillsets required to become an ICT business analyst.

I hope you found this article helpful and it was able to explain to you all about the ICT business analyst job. Please share this post if you enjoyed reading it and consider subscribing to the BABeginners mailing list to get the latest post directly to your inbox.


  1. Tanveer Hussain March 17, 2021

Leave a Reply

Top 6 Best Business Analyst Certifications Top 7 Most Wanted Career Paths For The Business Analysts How to become a business analyst without experience